buydecor Store Return & Refund Policy

Return Window

At buydecor Store, we want you to feel confident in every purchase. You may return eligible items within 30 days of the delivery date. To qualify, returned merchandise must be unused, unopened, and in its original resalable condition, with all original product tags (where applicable) still attached and the original packaging fully intact. If an item arrives damaged, defective, or materially different from its description, it remains eligible for return even after the 30-day window has passed.

Items that cannot be returned:

• Final sale merchandise (clearly identified as final sale at the time of checkout)
• Personal care, hygiene, and intimate apparel products that have been opened or partially used
• Intimate apparel, swimwear, and undergarments
• Digital download codes, e-gift cards, and physical gift cards
• Products damaged through customer misuse, improper storage, or failure to follow the handling instructions provided with the product
• Returns received after the 30-day window without prior written authorization from buydecor Store support

How to Initiate a Return

1. Send an email to our support team at service@buydecor.shop including your complete order number, the specific item(s) you want to return, and a short explanation of the reason. If your return involves damage or a defect, please attach clear photographs of the affected item(s) and their packaging to your initial message.
2. Our team will review your request and provide a valid Return Merchandise Authorization (RMA) number within one business day, together with return shipping instructions where applicable.
3. Carefully pack the item(s) to prevent damage during transit, and write the assigned RMA number clearly and legibly on the outside of the shipping box. Please do not write on the original product packaging itself.
4. Send the parcel to the return address listed in your RMA confirmation email, using a shipping method that provides tracking.

Packages sent without a valid, active RMA number may be declined upon arrival or may face substantial processing delays. buydecor Store cannot be held responsible for return packages that are lost or stolen when shipped without a valid RMA.

Refund Processing

Once buydecor Store receives and inspects your returned item, approved refunds are issued to your original payment method within 3–5 business days. When a damage or defect claim is approved (with valid photo evidence submitted upfront), the refund is processed within 1–2 business days of claim approval. Your financial institution may require an additional 5–10 business days to post the refunded amount to your bank or card statement, depending on its processing timelines.

Original shipping charges are not refundable unless the return results from an error on our part (for example, we shipped an incorrect or damaged item). buydecor Store issues all refunds directly to the original payment method used at checkout; store credit is provided only when the customer expressly requests it at the time of the return.

Damaged or Incorrect Items

If your order arrives damaged, includes incorrect items, or does not match its description, please contact us within 7 days of delivery with clear photographs of the issue, your order number, and a description of the problem. We will arrange a replacement of the correct item or issue a full refund at no additional cost to you, and we will cover all return shipping fees associated with sending back the affected item.

Return Shipping Costs

Customers are responsible for standard return shipping costs, except where the item is defective, was damaged in transit, or the issue stems from an error by buydecor Store. For standard returns, a prepaid return shipping label is available with a $7.95 deduction from your total refund amount.

For any return caused by a buydecor Store error (incorrect items, shipping damage, or items defective on arrival), we cover 100% of the return shipping costs, with no deductions from your refund.